Privacy Policy

Welcome to Trucore labs. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, or communicate with us.

By using this website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when using our website, including:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Payment-related information
• Account login details
• Customer support communication

We may also collect non-personal information automatically, such as browser type, device information, IP address, pages visited, time spent on the website, and general website usage data.

2. How We Use Your Information

TrueCore may use collected information to:

• Process and fulfill orders
• Communicate order updates and shipping details
• Respond to customer inquiries
• Improve website performance and user experience
• Prevent fraud, misuse, or unauthorized activity
• Maintain account security
• Send promotional updates, only where permitted
• Comply with legal, regulatory, or business obligations

We do not use customer information for unauthorized purposes.

3. Research-Use Product Notice

TrueCore provides products intended strictly for laboratory research use only. Products listed on this website are not intended for human consumption, animal use, medical use, diagnostic use, therapeutic use, cosmetic use, or food-related use.

Any information collected during orders may be used to help confirm responsible purchasing and compliance with our website policies.

4. Payment Information

Payments may be processed through secure third-party payment providers. TrueCore does not store complete credit card numbers or sensitive payment credentials on its own servers. Payment information is handled according to the privacy and security policies of the selected payment processor.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze traffic, and support marketing performance.

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Sharing of Information

TrueCore does not sell or rent your personal information.

We may share limited information with trusted third parties only when necessary, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Email and marketing platforms
• Fraud prevention tools
• Legal or regulatory authorities when required

These third parties are expected to protect your information and use it only for the purpose of providing their services.

7. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online platform or electronic storage method can be guaranteed to be completely secure.

Customers are responsible for keeping their account login details confidential.

8. Email Communication

By submitting your email address, you may receive transactional emails related to your orders, account, or customer support requests.

Promotional emails may be sent only where permitted. You may unsubscribe from marketing emails at any time by using the unsubscribe option or contacting us directly.

9. Customer Rights

Depending on your location, you may have the right to request access, correction, or deletion of your personal information. To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before completing certain requests.

10. Data Retention

We retain customer information only for as long as necessary to fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with legal or regulatory obligations.

11. Third-Party Links

Our website may contain links to third-party websites. TrueCore is not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

12. Updates to This Privacy Policy

TrueCore may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after updates means you accept the revised policy.

13. Contact Information

For questions about this Privacy Policy or your personal information, please contact us:

TrueCore
Website: [Insert Website URL]
Email: [Insert Contact Email]